In April I lost my lifelong friend. It was a shock. I live in Oklahoma now and she passed away during the whole COVID-19 crisis so traveling was not encouraged and her funeral was to be a drive in service. I was not able to attend. I wanted the perfect floral arrangement for her regardless. Shirley (I am almost positive that was her name), was so helpful even when I gave her probably more of a story than she needed as the florist. She was kind and compassionate and assured me that she would do her best to fulfill my requests-- and I told her I understood that I was only giving her a days notice so I understood if she could not fulfill them. My other lifelong friend was at the funeral and face timed me before the service to show me the arrangement. It was perfect ---- and I do mean PERFECT! I cannot thank them enough for their care and concern and perfection in a once in a lifetime situation. I would purchase flowers from this establishment for the rest of my life if I lived in the area. I thank you all so very much! Especially, Shirley :)
I made an order for my mother's 85th birthday and while Janice took my order and my money, confirmed the order by email, she never delivered the order nor told me if there was an issue. It's very disappointing and I will never give my business to this place again. Update: I never heard from Janice about the order but she did manage to call my elderly mother the day after her birthday to embarrass her about this review and ask her to take it down. Janice, please answer your emails!
Positive experience. My order was delivered less than 24 hours after ordering late the night before. A beautiful basket flower arrangement was delivered and recipient was very pleased. I will use again. Well done!
I'll never order from Designs by Janice again. I spent time shopping for a Mother's Day bouquet, filled out their online order form with delivery instructions, and provided my credit card for payment. The next day, I received a terse email "order update":
Order Status: Canceled
We cannot deliver Im sorry.....
That's it. No call, no more text, just that. I called to find out why and was told that the delivery instructions were too complicated. The unfriendly staff said that they use contract drivers and the instructions were just too complicated. She eventually said that I could come in and pick-up the order. After I tried to clarify the questions, and voice my frustration at their poor customer service, the unfriendly staff hung-up the phone on me.
The delivery instructions were basically "The driveway has a sign that says X, go down the driveway about a half-mile and turn left at the fork, the house is right after the fork". I'm not sure how that's so difficult.
Never again, Janice. Never again!
I made an error causing my flowers to be delivered incorrectly. They were so understanding and diligent in helping me correct my mistake. I have received flowers from this location and sent flowers- never disappointed. I highly recommend due to quality of product and customer service.
My Grandmother went here to send flowers to her Husbands grave stone and Janice wired to a local florist fora few of 10 USD, but she ended up stealing extra money and instead of wiring 100 she only wired 70. This is the most dishonest person I have ever heard of taking advantage of the elderly. Go somewhere else, she's not worth your time.
Stopped in just to take a look at some plants had beautiful Arrangements very helpful took arrangement back to Spruce it up a little bit to make it look even fresher than I already thought. Definitely would recommend to anybody that is looking to impress someone in their life with some flowers.
The folks at Designs by Janice did an amazing job with a gift basket for Christmas for one of our VIP's. Awesome job! he was blown away. Would highly recommend.
The folks at Designs by Janice Florist did a superb job on the floral arrangement I ordered for our 44th wedding anniversary. I will definitely use them again and highly recommend them. They also arrived right on time and the folks I spoke with are very courteous and professional.
I had a very bad experience with Designs by Janice this year. Last year, I got 2 beautiful corsages but this year was not the case. I ordered ranunculus with berries and the corsage had 2 real and 2 silk flowers. I did not order silk flowers nor did I want them but the florist did not give me the opportunity to make that decision. Additionally, the berries were glued in and all fell out. They should have been wired in. I talked with the owner and she was very defensive and argumentative. I will not use this florist again, not because of the corsage but because of the attitude of the owner. This was a bad customer experience.
We have been using Designs by Janice for several years for all different occasions and could not be any happy with the quality and customer service they bring. Great work and convenient to the fastest growing section of Chesterfield.
Janice and her team of designers created exactly what my daughter wanted for her wedding day! Janice couldn't have been more accommodating! Thank you!
I have received flowers designed by Janice and I have ordered flower arrangements by Janice. I can say without a doubt that all the arrangements have been magnificent. The flowers are always fresh and beautiful. The arrangements have all lasted more than seven days. Janice and her staff have been very helpful, making suggestions that make each arrangement just right.
We loved working with Janice and her staff for our September wedding! She was always available to meet or chat with and gave many great options that were within our budget. The arrangements were absolutely beautiful and we could not have been happier! Thank you Janice for giving our wedding a special touch!
I had a really wonderful experience with the folks at 'Design's By Janice' today. I'm in California and wanted a congratulatory spring bouquet for a friend who lives near the store in Midlothian. After searching online, I decided to take a chance with 'DBJ'... It was a super choice! They created and delivered a beautiful arrangement that perfectly fit the occasion. It couldn't have gone more smoothly or pleasantly, plus they delivered the arrangement to a happy recipient within two hours! I unreservedly recommend 'Designs By Janice to anyone needing flowers.